Terms of service

General Terms and Conditions (GTC)

Version of the GTC: 25 June 2026

1. General

1.1. These General Terms and Conditions (“GTC”) apply to orders, sales, and deliveries of products (“Products”) offered and sold through this online shop (“Webshop”) via www.ipoolgo-europe.com.

1.2. The contract language is German.

2. Scope of Application

2.1. These GTC apply where the buyer is a consumer within the meaning of Section 1 of the Austrian Consumer Protection Act (KSchG) (“Customer”).

3. Amendments to the GTC

3.1. The Provider reserves the right to amend these GTC. The GTC applicable at the time the purchase contract is concluded shall apply to the sale of Products.

4. Customer Account

4.1. Customers may create a customer account in the Webshop to order Products. Creating a customer account requires the Customer to provide certain information. Orders may also be placed without creating a customer account.

5. Orders, Order Confirmation, Shipping Confirmation

5.1. The ordering process takes place in the following steps:

  • Selection of the desired Product

  • Adding the Product to the shopping cart

  • Entering personal data

  • Selecting the payment method and delivery method

  • Reviewing and, if necessary, correcting the order

  • Binding submission of the order by clicking “Place Order with Payment Obligation”

5.2. The Products and prices displayed in the Webshop constitute an invitation to the Customer to submit a binding offer to purchase the Products from the Provider (“Order”). By clicking the button labeled “Place Order with Payment Obligation” or equivalent wording, the Customer submits a binding Order to the Provider. Images and drawings of the Products are approximate representations unless expressly stated as fixed values for the respective Product. The Customer accepts minor and objectively justified deviations.

5.3. The Provider will immediately send a confirmation to the email address provided by the Customer confirming that the Order has been received (“Order Confirmation”). This Order Confirmation does not constitute acceptance of the Customer’s Order; it merely confirms receipt of the Order by the Provider.

5.4. Depending on the selected payment method, acceptance takes place at different times and in different forms:

  • by sending an order confirmation by email, whereby the time at which the order confirmation is received by the Customer shall be decisive;

  • by dispatching the ordered Products to the Customer, whereby any shipping confirmation sent shall be deemed to constitute the order confirmation. If no separate shipping confirmation is sent to the Customer, receipt of the Products by the Customer shall be decisive;

  • by sending a payment request.

5.5. The Customer must ensure that all information provided as part of an Order, in particular the information required for delivery, is accurate, correct, and up to date. The Customer must notify the Provider immediately of any changes to this information.

5.6. Following conclusion of the contract, the Provider will issue an electronic invoice to the Customer. The Customer agrees to receive electronic invoices.

6. Payment Terms

6.1. All prices stated are in euros and include VAT, but exclude shipping costs unless otherwise stated. Shipping costs will be displayed to the Customer before the Order is submitted.

6.2. Payment in the Webshop can be made using the following payment methods: credit card, advance payment, PayPal, Apple Pay, and Google Pay. Subject to change.

6.3. Shipping costs depend on the Order and will be displayed by the Provider before the Order is submitted and in the Order Confirmation.

7. Delivery

7.1. The Customer may choose from the delivery methods offered by the Provider in the Webshop.

7.2. The delivery dates stated by the Provider are based on the information provided by the appointed shipping service provider. Unless a different delivery date is specified for the respective Products, the delivery period shall not exceed 30 days from the conclusion of the contract.

7.3. If the delivery deadline cannot be met due to force majeure, industrial disputes, or other events beyond the Provider’s control, the delivery deadline shall be reasonably extended for the duration of the impediment. The Provider will inform the Customer of the beginning and end of such circumstances as soon as reasonably possible. The Customer shall not be entitled to derive any claims from a failure to provide such notification.

7.4. If the Customer is in default of acceptance of the Products, the warranty period for the Provider’s performance shall commence.

7.5. If the Customer chooses to collect the Products in person, the Provider will inform the Customer by email when the ordered Products are ready for collection. After receiving this email, the Customer may collect the Products from the Provider’s registered office by prior arrangement. No shipping costs will be charged for personal collection.

8. Retention of Title

8.1. The Provider retains ownership of the Products until the Customer has paid the purchase price and all ancillary costs, in particular shipping costs, in full.

9. Delay by the Provider

9.1. If the Provider is in default with its performance, the Customer must first request the Provider to perform within a reasonable grace period of two weeks. If the Provider fails to perform within this period, the Customer may withdraw from the contract or continue to demand performance.

10. Warranty

10.1. MB Beratung und Beteiligung GmbH provides statutory warranty in accordance with applicable law. For complaints, please contact office@sunergy.info.

10.2. The Provider may request that the Customer return defective Products to the Provider where this is reasonably practicable. The Provider shall bear the risk and costs associated with returning the Products. Customers are requested to report Products with obvious transport damage to the delivery service and inform the Provider accordingly. Failure to do so shall not affect the Customer’s statutory warranty rights.

11. Liability and Damages

11.1. The Provider’s liability for damage caused by slight negligence, with the exception of personal injury and contractual principal obligations, is excluded. Liability for pure financial losses, loss of profit, damage suffered by third parties, indirect damage, and consequential damage caused by defects is also excluded. The limitations or exclusions of liability under this Section 11 shall not apply where and to the extent that the Provider has acted with gross negligence or intent.

12. General Provisions

12.1. Unless Austrian law already applies due to the Webshop’s orientation towards Austria, the exclusive application of Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG), is agreed.

12.2. For consumers, this choice of law shall apply only to the extent that the mandatory provisions of the law of the country in which the consumer has their habitual residence do not deprive the consumer of the protection afforded by those provisions.

12.3. The Customer may only set off claims against claims of the Provider if such claims are legally connected to the Provider’s claims, have been acknowledged, or have been established by a court.

12.4. The Customer is obliged to notify the Provider of any change of address. If the Customer fails to notify the Provider of a change of address, any declaration sent by the Provider to the last address provided shall nevertheless be deemed to have been received.

12.5. In dealings with consumers, we submit to an alternative dispute resolution procedure before the following alternative dispute resolution body: Internet Ombudsstelle (www.ombudsstelle.at).

13. Products and Information Requirements

Each Product is accompanied by a detailed information sheet containing its essential characteristics:

  • Technical description and functionalities;

  • Precise dimensions, including reference to industrial tolerances;

  • Manufacturing materials;

  • Installation, operating, and safety instructions.

Minor differences, particularly with regard to dimensions, shape, color, or texture, resulting from industrial manufacturing processes shall not be considered a lack of conformity. The Customer is expressly informed of and accepts such deviations.

14. Exclusion of Warranty

The warranty does not apply to damage resulting from:

  • Improper Use / Installation: mechanical damage, including punctures, cuts, abrasions, impacts, folds caused by improper storage, or failure to follow the inflation instructions;

  • Environmental Factors: damage caused by excessive heat, overpressure, or weather-related conditions such as wind, storms, frost, or lightning;

  • Insufficient Maintenance: deterioration resulting from incorrect pH maintenance outside the range of 7.0–7.6, insufficient daily filtration, or inadequate winter protection;

  • Normal Wear and Tear: ordinary natural wear of materials resulting from use;

  • Non-Domestic / Commercial Use: use in any context other than private and domestic use.

To make a warranty claim, the Customer must provide the purchase invoice, photographic and video evidence of the defect, and the batch number of the Product concerned.

15. Liability

We shall not be liable for damage resulting from:

  • negligence or failure by the Customer to follow the installation, operating, maintenance, and safety instructions, including the obligation to supervise children at all times;

  • force majeure or an act or omission of a third party.

In all cases, the civil liability of the Seller shall be expressly limited to the amount paid by the Customer for the Product concerned, unless mandatory statutory provisions provide otherwise.

16. Use – Safety (Essential Obligations)

The Customer acknowledges that compliance with the following obligations is essential for the safety and durability of the Product and that failure to comply with these obligations may exclude the Seller’s liability.

  • Installation: The pool must be installed on a flat, clean surface free from roughness or sharp irregularities;

  • Personal Safety: In accordance with applicable public health regulations, the Customer is solely responsible for the continuous and close supervision of children and undertakes never to allow diving in an inflatable pool.

Right of Withdrawal

Right of Withdrawal / Cancellation Right

The term “cancellation right” (“Rücktrittsrecht”) commonly used in Austria corresponds to the term “right of withdrawal” (“Widerrufsrecht”) commonly used in Germany and in the Consumer Rights Directive. We therefore use the equivalent terms “right of withdrawal (cancellation right)”. In this withdrawal policy, only the term “right of withdrawal” is used. This has the same meaning as the Austrian term “cancellation right”.

No Right of Withdrawal

There is no right of withdrawal for goods that are manufactured according to customer specifications or are clearly tailored to the customer’s personal needs.

Expiry of the Right of Withdrawal

For goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, the right of withdrawal expires if the goods have been unsealed after delivery.

Special Clause for Inflatable Swimming Pools and Ice Baths

If you use the inflatable pool or ice bath purchased from us, in particular by inflating it and filling it with water, this goes beyond the inspection necessary to establish the nature, characteristics, and functionality of the goods. In the event of withdrawal, we are therefore entitled to claim reasonable compensation for any loss in value of the item, as it can subsequently no longer be sold as unused, new goods. This does not affect your right to inspect the goods to establish their characteristics and functionality.

For goods that, after delivery, have become inseparably mixed with other goods due to their nature, the right of withdrawal expires.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, takes possession of the last goods.

To exercise your right of withdrawal, you must inform us:

MB Beratung und Beteiligung GmbH
Negrellistr. 8a
Tel.: +43 69915021976
Email: office@sunergy.info

by means of a clear statement (e.g. a letter sent by post or an email) informing us of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory.

You may also exercise your right of withdrawal online at www.ipoolgo-europe.com. If you use this online option, we will immediately send you an email on a durable medium (e.g. by email) confirming receipt of your withdrawal notice, including information about the content of the withdrawal declaration and the date and time of receipt.

To meet the withdrawal deadline, it is sufficient to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us or to:

MB Beratung und Beteiligung GmbH
Bundesstr. 8, 6833 Klaus, Austria

without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.

You shall bear the direct costs and risk of returning the goods.

You shall only be liable for any loss in value of the product if this loss in value results from handling that was not necessary to inspect the nature, characteristics, and functionality of the goods. The product must be returned no later than fourteen days after notification of the withdrawal in new, complete condition and in its original packaging.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

To:

MB Beratung und Beteiligung GmbH
Negrellistr. 8a
Email: office@sunergy.info

I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():

Ordered on () / received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date:

(*) Delete as applicable.