Right of Withdrawal

Right of Withdrawal / Cancellation Right

The term “cancellation right” (“Rücktrittsrecht”) commonly used in Austria corresponds to the term “right of withdrawal” (“Widerrufsrecht”) commonly used in Germany and in the Consumer Rights Directive. We therefore use the equivalent terms “right of withdrawal (cancellation right)”. In this withdrawal policy, only the term “right of withdrawal” is used. This has the same meaning as the Austrian term “cancellation right”.

No Right of Withdrawal

There is no right of withdrawal for goods that are manufactured according to customer specifications or are clearly tailored to the customer’s personal needs.

Expiry of the Right of Withdrawal

For goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, the right of withdrawal expires if the goods have been unsealed after delivery.

Special Clause for Inflatable Swimming Pools and Ice Baths

If you use the inflatable pool or ice bath purchased from us, in particular by inflating it and filling it with water, this goes beyond the inspection necessary to establish the nature, characteristics, and functionality of the goods. In the event of withdrawal, we are therefore entitled to claim reasonable compensation for any loss in value of the item, as it can subsequently no longer be sold as unused, new goods. This does not affect your right to inspect the goods to establish their characteristics and functionality.

For goods that, after delivery, have become inseparably mixed with other goods due to their nature, the right of withdrawal expires.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, takes possession of the last goods.

To exercise your right of withdrawal, you must inform us:

MB Beratung und Beteiligung GmbH
Negrellistr. 8a
Tel.: +43 69915021976
Email: office@sunergy.info

by means of a clear statement (e.g. a letter sent by post or an email) informing us of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory.

You may also exercise your right of withdrawal online at www.ipoolgo-europe.com. If you use this online option, we will immediately send you an email on a durable medium (e.g. by email) confirming receipt of your withdrawal notice, including information about the content of the withdrawal declaration and the date and time of receipt.

To meet the withdrawal deadline, it is sufficient to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us or to:

MB Beratung und Beteiligung GmbH
Bundesstr. 8, 6833 Klaus, Austria

without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.

You shall bear the direct costs and risk of returning the goods.

You shall only be liable for any loss in value of the product if this loss in value results from handling that was not necessary to inspect the nature, characteristics, and functionality of the goods. The product must be returned no later than fourteen days after notification of the withdrawal in new, complete condition and in its original packaging.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

To:

MB Beratung und Beteiligung GmbH
Negrellistr. 8a
Email: office@sunergy.info

I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():

Ordered on () / received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date:

(*) Delete as applicable.