Shipping & Returns

Shipping

We want your iPoolGo to arrive quickly and hassle-free. All orders are shipped directly from our European warehouse, provided the selected product is in stock.

Austria, Germany, Switzerland & Liechtenstein

Free Shipping

If your desired product is in stock, the delivery time is usually 3–5 business days.

If the product is not in stock at the time of your order, the estimated delivery time is 7–50 business days. The exact delivery time may vary depending on product availability.

Other Countries within the European Union

Shipping Costs: €99

For products in stock, the delivery time is usually 5–8 business days.

If the product is not in stock, the estimated delivery time is 10–50 business days.

Delivery

Depending on the product and delivery address, orders are shipped either by parcel service or freight carrier. For freight deliveries, the delivery date will be arranged with you in advance.

The stated delivery times begin once we have received your order and/or payment and the product is ready for shipment.

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Customs & Import Fees

For deliveries to Switzerland and Liechtenstein, additional customs duties, import fees, or other country-specific charges may apply.

These costs are not included in the shipping price and must be paid by the recipient. The recipient is responsible for arranging and paying any applicable fees directly to the relevant authorities or shipping provider.

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Returns & Refunds

Returns are generally possible within the statutory 14-day withdrawal period.

Condition of the Goods

The goods must be unused. The pool must not have been inflated or filled with water.

Please also ensure that the goods are returned complete and, where possible, in their original packaging.

Returning Your Order

Please contact us before returning an order so that we can provide you with the next steps and the appropriate return address.

Once the goods have been received and inspected, the return will be processed in accordance with the applicable statutory requirements.

Important

Please check your order for any visible damage immediately upon delivery. If your iPoolGo arrives damaged or there is any other issue with your delivery, please contact us as soon as possible.

We will be happy to personally assist you with the next steps.

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Still Have Questions?

Not sure about delivery or returning your order? Feel free to contact us – our customer service team will be happy to assist you personally.