Shipping & Returns
Shipping & Returns
Shipping
We want your iPoolGo to arrive quickly and without complications. All orders are shipped directly from our European warehouse, provided the desired product is in stock.
Austria, Germany, Switzerland & Liechtenstein
Free Shipping
If your desired product is in stock, delivery usually takes 3–5 business days.
If the product is not in stock at the time of your order, the estimated delivery time is 7–50 business days. The exact delivery time may vary depending on product availability.
Other Countries within the European Union
Shipping Costs: €99
For products in stock, delivery usually takes 5–8 business days.
If the product is not in stock, the estimated delivery time is 10–50 business days.
Delivery
Delivery will be made by parcel service or freight forwarder, depending on the product and delivery address. For freight forwarder deliveries, the delivery date will be coordinated with you in advance.
The stated delivery times apply from the time the order or payment has been received by us and the product is ready for shipment.
Customs & Import Duties
For deliveries to Switzerland and Liechtenstein, additional customs, import, or other country-specific fees may apply.
These costs are not included in the shipping price and are borne by the recipient. The processing and payment of the incurred fees are handled by the recipient directly with the competent authorities or the shipping service provider.
Returns & Refunds
A return is generally possible within the statutory 14-day cancellation period.
Condition of Goods
The goods must be unused. The pool must not have been inflated or filled with water.
Please also ensure that the goods are returned complete and, if possible, in their original packaging.
Return Process
Please contact us before returning an item so that we can inform you of the further steps and the return address.
Upon receipt and inspection of the goods, the return will be processed in accordance with the applicable legal provisions.
Important
Please check your order immediately upon receipt for visible damage. If your iPoolGo arrives damaged or there is another problem with your delivery, please contact us as soon as possible.
We will personally assist you with the further processing.
Still have questions?
Are you unsure about delivery or a return? Feel free to contact us – our customer service will personally assist you.
